ServiceNow Interview Questions

What is Servicenow?

It is basically a cloud-based ITSM tool. ITSM stands for Information Technology Service Management. This tool is very useful for organizations and business to provide and maintain high standards while providing their services.


What does CMDB stand for?

CMDB stands for Configuration Management Database


What is meant by Application in Servicenow?

Application refers to a group of modules providing the related information. For example, Change Application gives information on change process.


Define CMDB baseline?

CMDB baseline is the display of a configuration item (CI) and it helps to control the changes made to a configuration item.


How would you enable to disable application?

Go to System definition application < Application menus < open the specific application which has to be enabled or disabled < Set active as True (to enable) and False (to disable).


What is ACL?

ACL (Access Control Rules) is access control list. It defines the data which is accessed by a user and how they can access it.


Define a view?

View refers to how fields are arranged on a form or list. According to the user preferences or needs, a single form can have multiple views.


Name the parent table for incident, change and problem?

Task table


Is it possible to call a business rule through a client script?

Yes, it is possible to call the business rules with the help of client scripts.


What is a record producer?

It is a type of catalog item that enables users to create task-based records from the service catalog.


Name the different types of search in Servicenow?

The different types of searches in ServiceNow are Lists, Global text search, Knowledge base, Navigation filter and Search screens


What roles you are required to create/update ACL?

In order to update the Access Control List, the account requires Security_admin role.


What roles are used by Knowledge management?





What is the difference between UI policy and data policy?

UI policy acts when a record is inserted or updated through Servicenow forms while data policy acts when a record is inserted or updated through any means.