||? This resource will be tasked with user testing.
? They will take the current product and then they will take a design from a new product and have customers walk through each step.
? They will see if they will be able to perform the task and how those task go, etc.
? Someone with a design background could do the role but the manager is looking for a researcher.
? Looking for at least 3 years or experience. Bachelors is required for consideration. This is a short 3-4 month assignment.
OVERVIEW OF POSITION
The Senior User Researcher is a key figure in business units and product teams, working to generate the feedback and insight needed to understand customers and deliver what they need. They generate new and useful user insights and translate these into features and actions that allow products to be iteratively improved.
User researchers are highly experienced in a range of methodologies that reveal actionable customer insights. They have excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence. They are confident in explaining user needs to stakeholders whatever their level of seniority, and act as a brave and persuasive advocate for those needs both within product teams and the wider business. They are expert at working with data throughout the UX/design continuum, from the requirements gathering stage through to design and release to market.
? MSc or MA in Human Factors, Human Computer Interaction, Cognitive Psychology, Cognitive Science, or Interaction Design preferred.
? Minimum 7 years professional experience in user research covering digital interactive and high-volume, high traffic, consumer-facing web sites, mobile sites, IOS and Android applications.
? Expert level experience with product discovery methodologies, formative usability testing and ad-hoc methods for testing usability and value of products and/or features in a fast-paced iterative environment, prior to development.
? Expert level knowledge of human factors, cognitive processes, user-centered design processes, interaction design guidelines, usability methodologies, industry standards and trends, both formal and informal usability testing methods, remote (moderated) usability testing, as well as a deep understanding of web, mobile and device specific considerations.
? Strong analytical, problem solving, decision-making and leadership skills are essential.
? Ability to communicate complex topics clearly both in person and in writing.
? Experience with user interface requirements documentation and workflow diagramming.
? Ability to think creatively and to champion innovative design solutions.
? Self-starter who can work and communicate effectively within multi-disciplinary teams with minimal direction.
? General willingness to do what it takes to create great products and delighted users!
? Not fazed by aggressive project timelines.
? Highly proactive in suggesting research opportunities, improving team processes and evangelizing findings.
? Qualitative research essential, quantitative research experience desirable.
? Consulting experience is a plus.
? Ability to travel when required.
? Familiarity with Axure.
? Experience of Userzoom and/or equivalent technologies.
? Knowledge of Agile as a development methodology.
? Knowledge of text heavy/content rich/B2B spaces e.g. publishing or big data and rich ways to present data is desirable but not essential
As the Senior User Researcher your key roles and responsibilities will include:
LEAD RESEARCH AND DELIVER ACTIONABLE INSIGHTS
? Propose, plan, facilitate, moderate, and analyse results from user research, focus groups, usability testing and market research to cover both user behavior and attitudes
? Leads the research process from developing recruitment briefs and discussion guides through to test moderation, analysis and report writing
? Conducts research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, guerrilla research, and other approaches to ensuring the user need is fully translated into design)
? Works closely with business units, Product Owners, Product Managers and UX Designers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material
? Works closely with designers and developers to turn research data into actionable product requirements that feed into prototype development, and influence product direction
? Designs, scripts and analyses ad-hoc quantitative and remote studies using internal software licences
? Manages ad-hoc qualitative/quantitative research projects such as concept development, visual identity and customer experience mapping
? Applies knowledge in human factors, ethnography, and the user-centered design process to product and service design in an iterative development environment
? Presents findings and related design/business recommendations and customer insights to the teams including senior strategic decision makers
VOICE OF THE USER
? Is a UX evangelist that helps educate and guide strategic user experience initiatives that continuously promote a user-centred design approach
? Informs and influences the broader product development teams to implement solutions that are best for the user in the context of overall business drivers, goals and vision and participates in the iterative design process
PROJECT ROADMAP AND ROLL-OUT PLAN
? Collaborates with product teams to ensure research is integrated into development and associated delivery dates
? Informs and influences the broader product teams to implement solutions that are best for the user in the context of overall business drivers, goals and vision
? Supports product direction and the need to act by identifying the main issues in complex problems even when knowledge and data are incomplete, and by understanding stakeholder expectations and business strategy
? Promotes innovation and creativity when it adds business value
? Establishes how the business area compares to internal expectations and industry best practice and identifies necessary improvements in plans
? Great communicator who takes a highly visible role in the team building trust and team engagement
? Collaborates with different team members even when there is pressure to ignore different perspectives
? Actively builds and maintains a network of colleagues and contacts to achieve progress on objectives and shared interests
? Effectively manages team dynamics when working across internal boundaries
? Actively involves other relevant team members to deliver a business outcome through collaboration that achieves better results for customers
user research, user testing, websites, mobile sites, Axure, agile