||Client is looking for a talented and motivated infrastructure capacity and performance engineer who will design and build service-centric performance and capacity processes across a variety of infrastructure components.
This position requires an individual who is highly collaborative, open, transparent, and bottom line focused. To be successful, this individual must bring both the energy and experience required to drive business aligned change in a complex environment, while building a strong service relationship with their peers in IT. He / She will work closely with their peers, as well as broader technology organization to support the absolute highest levels of quality, availability, and reliability
Review AWS Billing and make sure the services being charged accurately reflect company compute usage.
Define, implement, and support a well-governed infrastructure capacity and performance process, supported by forecasting and demand management activities, which ensures consistent service performance, avoids urgent and unplanned investments, and provides consistent information for proactive decision-making
Transform capacity and performance activities from reactive to proactive, enabling improved visibility for service providers and consumers
Promote the use of current tools, and drive the evaluation of new tools, to capitalize on the predictive capabilities and anomaly detection
Collaborate across technical domains to harmonize the collection, analysis, and reporting of performance and capacity data
Drive the continuous review of capacity and performance metrics, mining the data for optimization opportunities that lower unit costs while limiting incremental risk
Avoid unplanned and urgent upgrades that could undermine budgets, the planning process, and service owners' credibility.
Minimize unacceptable performance that may impact the business so severely that business processing stops
Support transformation programs, such as data center consolidation, which may be planned with greater precision and future-proofing when mature capacity planning is practiced
Provide service providers with timely capacity, performance and fault analysis
Alert on anomalies in performance and capacity before they escalate into service-impacting outages
Ensure that key metrics are measured and data collection is consistent across all platforms
Work closely with monitoring team to ensure end-to-end visibility and rationalize enterprise monitoring tools
Responsible for Configuration Items (CI), CI relationships, and CMDB integration to ensure normalization of data across technical domains and service management
Responsible for ensuring monitoring is in line with SLA/SLTs
Provide engineering analysis of pending environment changes to ensure SLAs can be maintained
Support the definition of SLAs, KPIs, and forecasting (demand management) measures for delivering Cloud services
Partner with adjacent infrastructure and application domain engineers to ensure cohesive, end-to-end solutions meet business objectives in a cost-effective way
Establishes strong partnerships with key vendors to leverage the investments Client makes and optimize the overall spend
Lead by example, take advantage of peer coaching opportunities to share knowledge and experience with others
Provide third level support to operational teams to ensure Incident and Problem Management is a mechanism that feeds continuous improvement
Support a culture of strong accountability by reinforcing the need for leveraging consistent inputs and outputs between plan, build, and run functions
Establish and maintain excellent partnerships with key internal providers of server, storage, network, platform services (middleware & database), systems management, incident, problem, and change, and other key IT services
Work with application support, enterprise testing and quality assurance to leverage and incorporate their shared services into the infrastructure capacity and performance process
Supports the attraction, development, and retention of talent through mentoring and leading by example
MUST Have strong knowledge of AWS or any other Cloud provider Infrastructure service offerings.
Bachelor's degree in Computer Science or related field or equivalent technical experience.
15+ years of professional experience. Preferably having depth of IT experience that includes operations, engineering, and architecture services in large scale enterprises.
Demonstrated knowledge of key trends and disruptors
Strong product and solution knowledge with a proven ability to drive technology and culture change
Excellent knowledge of ITIL and service based delivery models with 7x24x365 operations
Prior experience identifying the need, building the business case, gaining executive support, designing, implementing, and supporting a modern infrastructure capacity and performance management process is highly desirable
10+ years of experience providing infrastructure engineering services
Demonstrated ability to understand and decompose enterprise systems, methodically analyze complex problems, and provide insightful and actionable recommendations.
Strong experience with VMware, VCE (vBlock), EMC, NetApp, Cisco, Microsoft, Red Hat
Excellent track record of structured, logical, and methodical approach to problem solving, data gathering, and analysis
Data Center planning including Disaster Recovery services
Proven ability to engineer solutions that are performant, flexible, secure, compliant, and reduce overall risk while delivery superior service
Experience with cost transparency (chargeback / showback), workflows, and capacity planning
Advanced troubleshooting and problem resolution skills for private, hybrid, and public clouds
Excellent written and oral communication skills that enable the individual to create alignment around objectives and drive personal accountability across the delivery teams
Demonstrated ability to be an assertive, charismatic, energetic and results-driven individual that work effectively across all organizations within the company
Strong interpersonal skills with a natural and proven ability to collaborate deeply with others. Must have the ability to form strong connections with peers, senior leadership, and subordinates
Vendor management experience including creation of statements of work, contract negotiations, price negotiations
Strong commitment to operational excellence and a well-grounded understanding of continuous process improvement. Six Sigma experience is a plus
Regulatory, Compliance, and Controls experience such as MAR, SOX, HIPPA, and PCI
Exceptional project management and delivery skills
Deep understanding of what it is to be an internal service provider, one who listens attentively, builds bridges, and drives continuous improvements
Ability to work under pressure, balancing multiple tasks and priorities while maintaining composure and resiliency to remain focused
Proven ability to mentor individuals and support the development of talent
The ability to travel as required