IT Support Analyst Jobs in Des Moines, Iowa, IA

IT Support Analyst

Job Code: TJ_107967
Job Location: Des Moines, Iowa
Zip Code:
Job Category/Title: IT Support Analyst
Employment Category: Contract to Hire - Corp-to-Corp, Contract to Hire - Independent, Contract to Hire - W2
Position Type:
Travel Required: No
Interview Type:
Education: Associate Degree
Job Description: • Provides Tier I (or primary) call center support to end-users for either PC, server, network access or mainframe applications and hardware.
• Responds to and diagnoses problems through discussions with users. Includes problem recognition, logs, research, isolation, resolution, and follow-up steps.
• Escalates complex problem to appropriate support specialists

Support Type:
• First level troubleshooting and support for computer systems & applications. Internal calls vary considerably from password resets to windows issues to application questions.
• External calls are primarily password resets for internet sites for credit unions.
• They have a wide variety of users with some tech savvy and others will need to be walked though step by step.
• They will need a technical mindset to listen to the customer, understand what truly is going on in regards to customers side, and think outside of the box to resolve the issue.

No. of Posts: 1
Job Expiry Date: December 13, 2017
Telecommute: No
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