Senior IVR Engineer/Architect

Senior IVR Engineer/Architect

Job Code: 1101
Job Location: Omaha, Nebraska
Zip Code: 68022
Job Category/Title: Architect
Employment Category: Contract - Corp-to-Corp, Contract - Independent, Contract - W2
Position Type: Mid Level
Travel Required: No
Interview Type: In-person
Education: Associate Degree
Experience: 3-5 year(s)
Job Description: Responsibilities:

• Create, review and design high level functional or technical specifications to ensure design/functionality in line with the customer requirements
• Test IVR applications around call flow verification, call quality, functionality, usability and other metrics
• Work with Project Managers and validate requirements and context
• Test multiple applications with an ability to work on several projects simultaneously
• Troubleshooting and problem solving skills to lend insight into production incidents quickly and/or to test quick IVR workarounds

Required Skills:

• Hands on with in-depth understanding of Genesys GVP 8.x Architecture, Installation, Configuration, Management, and Troubleshooting.
• In-depth understanding of Nuance recognizer/vocalizer Installation, Configuration, Management, and Troubleshooting.
• Experience administering Windows Server 2008 as it relates to the GVP 8 environment.
• Basic MS SQL database scripting knowledge
• Off hour work
• Strong communication skills in working directly with clients.
Duration: 6 Month(s)
No. of Posts: 1
Job Expiry Date: March 9, 2016
Telecommute: No
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