Sr. Java IVR Development Engineer

Sr. Java IVR Development Engineer

Job Code: TJ_2985
Job Location: Franklin Lakes, New Jersey
Zip Code: 07417
Job Category/Title:
Employment Category: Contract - Corp-to-Corp, Contract - Independent, Contract - W2
Position Type: Senior Level
Travel Required: No
Interview Type: In-person
Education: Bachelors Degree
Experience: 10-15 year(s)
Job Description: Required Skills:-
• Bachelor’s Degree plus 8-12 years relevant experience.
• Experience with Genesys Outbound contact manager 7.6, CCPulse, Outbound contact server, Genesys Campaign management.
• Experience with Genesys Framework, SIP, Voicemail, Internet contact (email), Outbound Contact, Proactive Notification, T-Server, I-Server, GVP IVR, Stat Server,
Infomart, and Reporting. Versions 7.6 and 8X.
• Core JAVA/J2EE development experience, Unix Shell Scripting, Database – Oracle 11.x and PL/SQL development experience.
• AIX/Unix/Linux OS, Windows Server 2003 OS.
• Monitoring/Automation of Monitoring.
• Advanced Troubleshooting.
• Understanding of general Telecommunications.
• Excellent communication skills required to triage issues reported by users as well as communicate with management.
• Experience in Agile/SCRUM Methodology.
• Empire Hammer a plus.

Job Description:-
• Define IVR requirements with the business. Build, configure and implement Genesys IVR applications utilizing campaign management toolset. Devise and present
solutions to larger audience to ensure buy in by both business/technical team.
• Troubleshoot and resolve issues related to AOM products as a result of alerts or customer complaints. This includes identification of root cause and prevention
measures.
• Prevent issues through upgrades, patches of Genesys products, and coordinate upgrades and patches of dependent products.
• Participate in implementation and support expansion and new Genesys initiatives.
• Support Outbound campaign utilizing Genesys administrator.
• Interface with QA and business users on need basis for any issues/challenges. Work closely with onsite and offshore team in delivering best in class solution in
Contact center space.
• Participate in 24X7 on call support rotation.
Duration: 6 Month(s)
No. of Posts: 1
Job Expiry Date: May 13, 2016
Telecommute: No
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