Jr. Business Analyst

Jr. Business Analyst

Job Code: TJ_4105
Job Location: Charlotte, North Carolina
Zip Code: 28244
Job Category/Title: Business Analyst
Employment Category:
Position Type:
Travel Required: No
Interview Type:
Education: Associate Degree
Experience: 3-5 year(s)
Job Description: Extensive experience with developing business requirement (BRDs) and process mapping (swim lane workflows) documents
Experience with developing and implementing new processes
Knowledge of front and back office customer interaction within insurance, financial services of other customer centric organizations.
Familiarity within contact center technology, procedures, and key operating measures
Strong written and oral communication skills, with experience succinctly presenting business analysis outcomes and recommendations
Ability to work within a team environment as well as independently
Ability to balance multiple responsibilities and adapt to changing priorities
Good time management, organizational and interpersonal skills
Prefer Salesforce knowledge and Microsoft Word
No. of Posts: 1
Job Expiry Date: June 29, 2016
Telecommute: No
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