Network Engineer(Cisco UCCE)

Network Engineer(Cisco UCCE)

Job Code: TJ_4917
Job Location: Tampa, Florida
Zip Code: 33601
Job Category/Title:
Employment Category: Contract - Corp-to-Corp, Contract - Independent, Contract - W2
Position Type: Senior Level
Travel Required: No
Interview Type: In-person
Education: Associate Degree
Experience: 5-10 year(s)
Job Description: Job Description:

• Network Engineer with Cisco UCCE experience.
• They should have solid technical skills, as well as interpersonal and organization abilities.
• Experience working in a Cisco environment, specifically with UCCE products and in a large contact center.


• Ability to troubleshoot UCCE issues including: scripting, reading logs, pulling logs from serverplatform
• Working with Cisco TAC (HDS, CUIC, Finesse, Chat, Rogger, and PG's) - Develop custom reports on Cisco CUIC
• Scripting new call flows fornew call centers, including UATtesting with end user
• Work with Finesse gadgets - Experiencein the design, development, integration, testing, and implementation of a large contact centersystems
• Develop and maintain the implementation Work Breakdown Structure (WBS) foralarge scale deployment
• Expert understanding of the following Cisco Unified Communication Products: Cisco Contact Center (UCCE) technologies, including centralized ingress, CVP, VXML, ICMand UCCE/UC integration
• Experience with Call Manager(up to and including 10.x), Unity and Unity Connection, Cisco Emergency Responder
• Experience with Voice Gateway configuration, SRST, Transcoding, Dial Peerconfiguration,and Digit manipulation, Dial Plan design
• Experience with SBC technologies including Oracle/Acme, Cisco CUBE or CUSP (Oracle SBC experience is a plus)
• Knowledgeand experience with Session Initiation Protocol (SIP) Trunking, including carrier-based SIP service
• Excellent presentation/verbal communication skills and the ability to train and mentorotherteam members
• Ability to work well both independently, and in a team environment
• Developing new UCCE / UCCX applications and maintaining legacy applications.

• Intermediate Cisco, Intermediate VoIP, Intermediate UAT, Intermediate TCP/IP, Intermediate Firewall, Intermediate Cisco Unity, Intermediate Cisco PIX OS, Intermediate Cisco Call Manager.
• VoiceXML 2.0 CVP.
• Core Java, J2SE, 1.5, 1.6 and 1.7
• Data dips to a variety of data sources
• CTI (screen pops)
• Advanced knowledge of Call Center environment is essential.
Duration: 6 Month(s)
No. of Posts: 1
Job Expiry Date: August 4, 2016
Telecommute: No
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