Desktop Support--Mobile

Desktop Support--Mobile

Job Code: TJ_5383
Job Location: Mobile, Alabama
Zip Code: 36605
Job Category/Title:
Employment Category: Full-time
Position Type:
Travel Required: No
Interview Type:
Education: Associate Degree
Experience: 1-3 year(s)
Job Description: Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters.

Pincipal Duties and Responsibilities:

Executive service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
Coordinates and Client End User on expectations and availability to conduct Managed Client Services
Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations
Identifies potential issues that could adversely impact End User experience and follows through on action steps
Strives to meet all Client SLAs & Customer Satisfaction Goals
Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
When required-provides onsite shadowing to Program Field Service Team
Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
Basic installation and maintenance to technical products
Follows predefines procedures and tasks in everyday activities
Work is regularly reviewed by a more senior level technical specialist
Will be working in a clinical area and providing support for clinical applications
Required Skills and Competencies:

Minimum 1-3 year experience in servicing/deploy computer equipment
Must have a proven customer service background
Must have experience in a corporate environment
Individual will be knowledgeable of Windows operation system environment
Able to comprehend and follow verbal and written technical instructions and scripts
Physically able to lift and move Enterprise and Client technology hardware in our customer environments
Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution
Addition Skills:

Mechanically inclined
Detail oriented
Have good documentation skills
Good with his hands and the use of hand tools such as screwdrivers and wrenches
Must be able to lift 60 lbs and walk long distances
Valid Driver's license is required
Must be able to pass a background check and drug test
No. of Posts: 1
Job Expiry Date: August 23, 2016
Telecommute: No
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