Desktop Support Tech

Desktop Support Tech

Job Code: TJ_7167
Job Location: Renton, Washington
Zip Code: 98055
Job Category/Title:
Employment Category: Full-time
Position Type:
Travel Required: No
Interview Type:
Education: Associate Degree
Job Description: This Desktop Support Technician provides support for end users

The Desktop Deployment will include detailed site assessments at multiple locations, which includes, but is not limited to physical walkthroughs, documentation of existing equipment and associated applications, identification and documentation of new equipment needs, input of assessment data into asset database (current and future state), build out and update Visio floor plans to reflect device placement and associated key information and BOM confirmation against requirements.

This position supports Implementation duties, which includes, but is not limited to staging, imaging, configuration, asset tagging/database updates and installation of workstations (XP/Windows 7), printers, and updates for devices, such as document scanners, signature pads, and credit card swipes.

Meet with department managers and/or designees to document Epic device mappings (spreadsheets/Visio).

Documented testing and validation of hardware and software against technical requirements and site requirements.

Identify and troubleshoot a variety of equipment, devices, and peripherals.

Support off-site regional IT staff with moves, adds, and changes as needed.

Provide onsite and offsite support for Epic dress rehearsals and go-lives.

Provide a level of technical expertise across multiple skill sets to address and resolve the clients issues in an acceptable time frame and within the Service Level Agreements.

Requirements:

The ability to use Microsoft Word, Excel, Visio, SharePoint and Citrix thin client.

The ability to provide quality documentation and assemble, configure and install workstations and install peripherals (printers, scanners, toner cartridges, PDAs, etc.). Understands Windows Operating systems (Win 2000, Win XP, Win 7, etc.) and performs desktop installations and configurations with respect to the installed hardware, systems testing and final location.

Ability to test systems to ensure all components are compatible with existing equipment and resolve any conflicts or system malfunctions that occurs in end user devices and printers.

Ability to troubleshoot problems on workstations, basic components of desktop applications, printer hardware, desktop printing issues, hardware/software interface problems and communications difficulties between components.

Provide instruction to end users on basic use of hardware and desktop supported software, such as changing of toner cartridges, use of PDA's and specialty hardware. Understands and has demonstrated ability to assign and document IP addresses from the central IP address pool.

Knowledge of wiring concepts and is proficient in performance of wiring.

Demonstrated ability to perform cross-connects.

Understands cable management concepts, able to identify cable locations, closet wiring layouts, and appropriate cross-connect locations supporting station management.

Ability to work effectively with users, vendors and contractors.
Duration: 3 Month(s)
No. of Posts: 1
Job Expiry Date: October 14, 2016
Telecommute: No
Contact Information Login To View