Support Analyst for Pharma R&D Clinical Applications

Support Analyst for Pharma R&D Clinical Applications

Job Code: TJ_9037
Job Location: Cambridge, Massachusetts
Zip Code: 02138
Job Category/Title:
Employment Category: Contract - Corp-to-Corp, Contract - Independent, Contract - W2
Position Type: Mid Level
Travel Required: No
Interview Type: Telephonic
Education: Associate Degree
Experience: 3-5 year(s)
Job Description: • ITIL Support Processes – Incident Management / Problem Management / Change Management,
• Good Documentation and communication skills.
• Writing/Executing Oracle SQL Queries.
• Experience in ticket based support engagement.
• Experience in working in a customer facing role, especially US customers.
• Clear understanding of the ITIL based support operations – Incident Mgmt, Service Rqst Mgmt, Prob Mgmt and Change Mgmt.
• Good written, verbal communication skills & documentation skills.
• Willingness to learn new areas (domain of pharma research and development).
• Writing and executing Oracle SQL queries.
Duration: 6 Month(s)
No. of Posts: 1
Job Expiry Date: December 6, 2016
Telecommute: No
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