IVR Developer Jobs , Pleasanton, California

IVR Developer

Job Code: TJ_11068
Job Location: Pleasanton, California
Zip Code: 94566
Job Category/Title:
Employment Category: Contract - Corp-to-Corp, Contract - Independent, Contract - W2
Position Type: Senior Level
Travel Required: No
Interview Type: Telephonic
Education: Associate Degree
Experience: 5-10 year(s)
Job Description: • Bachelor's degree in a related field or 4 additional years of equivalent work experience.
• 8 years related experience
• System experience in contact center consulting and the design, development and integration of complex contact center systems and applications (Dial plan, Carrier migration, IVR, Skills based routing; good to have exposure in NICE, Aspect, Opstel, CTI, Symon, etc.)
• Experience performing business analysis, system/application design, and project management
• Experience using structured system/software life cycle & development methodologies (RUP, RM-ODP, RAD, etc.)
• A broad understanding of all technologies.
• Ability to develop advanced concepts, techniques and standards.
• Viewed as functional expert and leader in contact center technologies and operation.
• Knowledge of emerging technologies and trends in the healthcare industry.
• Strong understanding of System/Software Development Lifecycles and Project Management methodologies.
• Proven leadership, problem-solving and decision-making skills
• Strong written, oral communication, analytical, organizational and interpersonal skills
• Excellent customer relationship management and customer service skills
• Strong collaboration, documentation and presentation skills
• Must have a positive attitude and the ability to work and communicate with all levels of management, clients, other IT staff, vendors, external partners, System Integrators etc.
• Demonstrated service orientation to monitor others' work to ensure quality and alignment in meeting customer's needs.
• Ability to maintain standards, prioritize project work to meet customer's needs.
• Ability to work in a fast-paced and dynamic environment.
• Experience in the Healthcare industry/domain.
Duration: 6 Month(s)
No. of Posts: 1
Job Expiry Date: January 26, 2017
Telecommute: No
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