Network Analyst Jobs in Columbia, South Carolina, SC

Network Analyst

Job Code: TJ_75643
Job Location: Columbia, South Carolina
Zip Code:
Job Category/Title: Network Analyst
Employment Category: Contract - Corp-to-Corp, Contract - Independent, Contract - W2
Position Type:
Travel Required: No
Interview Type:
Education: Associate Degree
Job Description: • Responsible for providing technical support and monitor day to day operations of Network Operation Center.
• Monitoring the Infrastructure using a variety of tools and react to resolve any alerts which may arise and ensure system uptime meet service level agreements.
• Responsible for logging and resolving any network incidents ensuring that Service Level Agreements are met at all times.
• Escalating any Network incidents that cannot be resolved within specified time frames to the relevant team members and work with them until the incident is resolved.
• Document and record steps taken towards resolution of an incident and add this to the knowledge database for future referral.
• Take Technical Ownership of Major Incidents by – identifying, communicating, and utilizing appropriate resources to resolve the issue.
• Responsible for documenting and distribution of all Major Incident Review Reports in the agreed format.
• Ensure NOCC operations meet support and performance metric requirements.
• Monitor all outages/issues through the return to normal services.
• Build strong and effective working relationships with Engineering and Management organizations.
• Respond to escalated customer incidents in a timely fashion and in compliance with NOCC standards.
• Acting as the first point of contact for any Network related problems between NOCC and its partner's.
• Develop good customer relationships through excellent customer service.
• Assisting in providing tier 1 customer support when call volumes are high.

No. of Posts: 1
Job Expiry Date: September 28, 2017
Telecommute: No
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