||? Bachelor's degree in Computer Science or related field or equivalent work experience.
? 2 - 3 years working as a ServiceNow administrator.
? Experience with event and monitoring tool integrations.
? Experience in REST API integrations with ServiceNow.
? ITIL experience.
? Strong interpersonal and communication skills with the ability to be persuasive yet diplomatic.
? Ability to work in fast paced environment, with multiple technical and non-technical teams.
? Excellent time management and planning capabilities.
? Experience working with multiple developers in one production environment.
? Ability to collaborate and communicate as part of a diverse team
? Understanding of enterprise IT architecture.
Preferred skills and experience include:
? Experience using ServiceNow Orchestration and Performance Analytics.
? ITIL Foundation certification.
? SDLC experience in Agile environment strongly preferred.