SYSTEMS SUPPORT ANALYST Jobs in Charlotte, North Carolina, NC


Job Code: TJ_76990
Job Location: Charlotte, North Carolina
Zip Code:
Employment Category: Contract - Corp-to-Corp, Contract - Independent, Contract - W2
Position Type:
Travel Required: No
Interview Type:
Education: Associate Degree
Job Description: ? Provides technical systems support within a technology organization.
? Provides support for moderately complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services
? Uses diagnostic and other tools to maintain, troubleshoot and restore service or data to systems or escalates if needed to meet established service level agreements
? Assists with migrations from development to production, upgrades, installations and/or configurations;participates in project sizing efforts
? Updates documentation and procedures and provides informal training
? Troubleshoots network, hardware and software issues using pre-defined guidelines, templates and/or test scripts, identifies and escalates problems
? Tracks changes and performance trends and participates in process improvement activities
? Understands BCP, quality, security and compliance requirements for supported areas and monitors changes to identify risk to production systems.
? Supporting conference rooms pertaining to the line of business audio video needs including basic video presentation room with in-table AV Touch Panel, video presentation room including integrated audio conferencing and wireless touch panel and video conferencing rooms with presentation capabilities integrated audio conferencing and wireless touch panel
? Support specified line of business conference room and audio video project builds at both local and remote sites.
? Support facilities to coordinate updates, service and room repair.
? Work with internal technical groups to support San Francisco CA and Houston TX locations
? Performs Daily/weekly/monthly AV system testing of all conference rooms
? TV System support of the line of business for the Down Town Charlotte facilities
? Work with Enterprise Conferencing Services as local support requested at Downtown Charlotte locations.
? Fluent in Crestron Fusion software, AMX software, Kramer Video equipment, Biamp Audia and Nexia programming, Clock Audio equipment.
? Crestron installation
? Ability to analyze and debug a/v system.
? Ability to analyze and debug a/v system.
? Basic knowledge of video codec interfacing
? Basic understanding of Multicasting
? Ability to work in a high pressure environment
? Knowledge of office products, word excel and Outlook
? Experience with Audio Video installation including Displays, Projectors, Audio and Video presentation systems, logic interfacing and Network connectivity.
? Crestron programming.
No. of Posts: 1
Job Expiry Date: September 29, 2017
Telecommute: No
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