- CICS & MQ Product Support - Install, Configure & Administration.
- CICS & MQ Primary / Secondary support.
- CICS Statistics reporting
- CICS routine proactive monitoring
- CICS region creation, customization & upgrade
- Problem determination & resolution - Tier 3 Support
- Disaster Recovery Support
- Provide technical support to application development teams
- 24x7 support with On-call.
- Good knowledge on Storage Management & DBMS.