TCP/IP networking knowledge.
Broad understanding of infrastructure technologies.
Knowledge of network cabling and standard optic types.
Familiarity with common networking terms.
Manage work and priorities through ticketing system and workflow.
Collaborate with various stakeholders to remove project obstacles.
Travel within the Virginia region will be required.
Short-term travel to other AWS region possible.
Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low-level application interaction.
Complete customer requests via Remedy trouble ticketing system.
Participate in the migration, basic configuration and rollout of new or upgraded hardware.
Excellent analytical skills in the following areas.
Ethernet and IP networking knowledge and experience in the application of IP protocols.
Substantial background in large-scale datacenter network implementations and support.
Experience working in virtualized enterprise networking environments
The ability to sit in front of computer for entire scheduled 8-hour shift with appropriate breaks while maintaining a high level of alertness and attention to detail.
Ability to move and lift computer equipment up to 35lbs.
Manage work and priorities through ticketing system and coordination with Data Center Manager
3-5 years IT support experience
Hands on experience with x86 architecture based systems
Data Center Technician experience
Experience with Linux or similar OS
Good knowledge of network design and protocols
Understanding of storage devices
Understanding of scripting languages
Must exhibit good communication and grammatical skills
Must be capable of lifting 35lbs
Must have valid drivers license and their own vehicle
Must be able to pass background check and drug test
Must be able to obtain a CompTIA ServerPlus within first 3 months of hire date
Must be able to function well under pressure with multiple priorities