Desktop Support Level 2 Technician Jobs in Carlsbad, California, CA

Desktop Support Level 2 Technician

Job Code: TJ_77195
Job Location: Carlsbad, California
Zip Code:
Job Category/Title: Desktop Support Level 2 Technician
Employment Category: Contract to Hire - Corp-to-Corp, Contract to Hire - Independent, Contract to Hire - W2
Position Type:
Travel Required: No
Interview Type:
Education: Bachelors Degree
Experience: 3-5 year(s)
Job Description: RESPONSIBILITIES:
Perform peripheral equipment and software installs and configurations, as well as wireless and LAN configuration and resolve access issues, and other desktop support functions
*Ability to identify, troubleshoot, and resolve Outlook issues
*Identify software application, network and hardware malfunctions and take appropriate action to resolve issues ensuring data/system integrity
*Provide guidance and training to Service Desk staff in resolving problems and queries
*Provide remote assistance to Service Desk staff during high call/ticket volumes
*Escalate any unresolved problems to Service Desk Escalation Team support
*Document issues within the problem management system with clear, concise and accurate information; documents troubleshooting process and procedure for each issue.
*Assist with trend and root cause analysis; identify and communicate problem trends; identify and communicate gaps in department knowledge required to resolve specific problems.
*Educate customers on appropriate problem resolutions to minimize repeat requests and provide timely follow-up
*Develop and maintain required technical knowledge and skills

REQUIREMENTS:

*Bachelor Degree in computing field from an accredited program preferred
*Minimum of 3+ years of professional IT work experience
*Or any similar combination of education and experience
*Excellent internal and external customer service
*Excellent verbal and written communication skills
*Strong analytical and problem solving skills
*Strong ability to prioritize and set the right expectations on issues and follow up
*Microsoft MCSA or MCSE, Comp TIA Network +, Comp TIA Security + ITIL Foundation level Certification is a plus.
*Experience with Installation, maintenance and troubleshooting of local and network printers, scanners, hard drives, RAM, Blackberry, iPhone, iPad,video cards, as well as other desktop items
*VPN support experience including but not limited to troubleshooting and configuring WLAN connectivity and public/private WLAN Cisco access points
*Experience using a trouble ticketing system such as Service Center, Remedy, Track-IT, Footprints
*Ability to demonstrate expert level user and technical support skills and working knowledge of Microsoft Windows XP Professional/7 Enterprise, Microsoft Office 2010 Professional in a Windows Server 2003/2008 Active Directory network environment
*Ability to demonstrate solid understanding of Microsoft Active Directory Services and security/administration in a Microsoft Windows Server 2008/Exchange Server 2007/2010 environment, including Active Directory Users & Computers administration tool with Exchange Server extensions
*Working knowledge and hands-on experience with Windows Server 2003/2008 administration tools, Computer Management, and File Share/NTFS and Security Permissions
*Experience with SQL Server 200x Enterprise Manager, Exchange Server 2003/2007/2010 System Manager, and/or Internet Information Server (IIS) web permissions
*Experience with Asset Management System, Patch Management, Remote Control and other mainstream IT Helpdesk/Service desk and agent-based IT management solutions
*The qualified candidate will be detail oriented, able to handle multiple projects simultaneously, extremely professional, and customer service oriented

No. of Posts: 1
Job Expiry Date: September 30, 2017
Telecommute: No
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