Deskside Field Technician

Deskside Field Technician

Job Code: TJ_7307
Job Location: Alexandria, Virginia
Zip Code: 22314
Job Category/Title:
Employment Category: Full-time
Position Type:
Travel Required: No
Interview Type:
Education: Associate Degree
Experience: 3-5 year(s)
Job Description: Extensive knowledge of internal components and troubleshooting procedures for laptops and desktop CPUs, processors, video components, and HP printer components
Ability to troubleshoot BlackBerries and other handheld devices
Responsible for creation and updates to problem tickets associated with all performed and must communicate with dispatchers and user on tickets
Interact with other groups on the contract as well as other contractors to find solutions to problems
Assist team lead and dispatchers in managing ticket queue

Work Experience Requirements
At least 3 to 4 years of software support experience as a technician in a multi-user environment.
Previous customer service experience and excellent oral and written communication skills required.
Must be a team player and able to lift at least 50 pounds and have a current valid driver’s license.
LAN and network experience is also beneficial.
Support of Windows PCs/Laptop with Windows 7 and Windows XP operating system is required.
EAMS (Remedy) experience with ticket creation, updating, and monitoring queue preferred

Education/Certification Requirements
MCP or A+ certification highly desirable.
High School Diploma/GED required; Bachelor's Degree preferred.
Network+, MCSE, CCNA and other technical certifications highly desired (may consider as substitute for MCP or A+ requirement).
No. of Posts: 1
Job Expiry Date: October 19, 2016
Telecommute: No
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