Appraise IT Professionals during Interview—Decide on Client Handling Skills

Appraise IT Professionals during Interview—Decide on Client Handling Skills

Building client relations is a crucial step for the development of any IT organization. Satisfying and retaining clients is very significant to maintain reputation of the IT organization in such a competitive market.

Posted: Nov 17,2016


Building client relations is a crucial step for the development of any IT organization. Satisfying and retaining clients is very significant to maintain reputation of the IT organization in such a competitive market. Employers should assess client handling skills of IT professionals before hiring as it is equally necessary just as their detailed knowledge of hard skills.

Be a good listener: An IT professional who is a good listener can understand client needs in a better manner. Listening carefully helps him to clear his doubts and ask questions and vice-versa. He can also come up with solutions in case of any issues. From the client perspective, they also feel assured that their project is on the right hand.

Communication should be effective: Effective communication with clients is very important for an IT professional when he leads a project. Communication can be of various sorts such as JAD sessions, telephonic, mail, forms, research-based etc. A JAD session is a mode of communication in which clients, stakeholders, project managers, project heads etc. all participate together to take important decisions regarding the project. It is one of the best ways of satisfying clients as they feel part of each important decision taken and they can review the status of the project time to time. An IT professional should be polite and patient enough in communicating with clients. Mail etiquette and fact details create impressions on clients. Research-based communication helps to understand client temperament and expectations in detail.

Problem-solving skill: Another approach of dealing with sensitive clients is problem-solving skill of an IT professional. In an ongoing project, it is quite often for an IT organization to face client dissatisfaction at some point. In such situation, the best practice is to find the root cause of client dissatisfaction so that we can arrive at best solutions. It also helps IT professionals to be cautious in future in interacting with the particular client. Doing a little more extra than the client expectation carries a great impression to the client and helps in getting future projects.




Source:

Comment! Share your views...

Read Comments

    No Comments yet, be the first to post a comment !